Cloud9 Design is open to trade professionals such as retail stores and interior designers. If you're part of this professional community, you're invited to submit a trade application. Once your trade application is approved, you can browse our products, see your trade pricing, check availability, and place orders directly online.

An opening order must meet a minimum of $300 across any variety of products. Thereafter, there is no minimum for reorder in any variety.

Yes, trade account holders may order 10” samples from select designs in most bedding and window collections at $8 each within the Continental U.S. Please note, samples are not eligible for return. For more details, email ORDER@CLOUD9D.COM.

We primarily use FedEx for shipping, but we're open to using UPS, USPS, or a carrier of your choice upon request.

We have negotiated great rates from FedEx based on the volume we ship. Shipping is calculated based on weight, size, and dimensional weight of the package.

We do our best to ship orders completely. If something's out of stock, we might send your order in parts, unless you tell us not to.

Yes, we accept selective drop ship orders for an additional charge of $10.00 per item, exclusive to our retail stores or interior design accounts. Goods are shipped from BOONTON, NJ, through FedEx or UPS prepaid.

We accept returns within 30 days for non-defective items, 7 days for defective items, and 4 days for claims on shortages or missing items. Items must be returned before these periods elapse for the claim to be reviewed. If a returned item is found to be damaged or defective due to misuse, the customer will bear the cost of the item plus all related shipping charges. A 20% restocking fee applies to all non-defective product returns. Please note - we do not accept returns for decor, wall art, samples, or any items purchased through our retail partners.