We recently migrated from our old website platform, to our new one. Due to this, some customers may have an issue using their old passwords if the old passwords were very short or not secure. To easily resolve this follow these instructions:

  1. Go to the LOST PASSWORD page [HERE].
  2. Enter your account email address and click on the 'RESET PASSWORD' button.
  3. Check your email account for an email that will contain a link for you to reset your password.

If you still encounter issues, please feel free to CONTACT US and we will be happy to help.

We only charge the amount for which products are shipped. We do not charge for any items which are not shipped and are backordered. Please allow 7-10 business days for your order to leave our warehouse.

We accept Visa, Mastercard, American Express and Discover. Also, we accept bank wire transfers, checks. for amounts over $5000 we prefer a wire transfer to save credit card fees.

If you have not heard back from us after 3 business days, please contact us and let us know. Chances are you may already be approved but missed the email. Either way we are glad to help.

Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

We recently migrated from our old website platform, to our new one. Our new website allows you to use either a username or email address to login to your account. If you were an existing customer from our old website, your username would be your email address.

Approval time is typically 1-2 business days. You will receive an email once you have been approved.

We primarily ship using Fedex. However, if you prefer UPS, USPS we can use a carrier of your choice.

We have negotiated great rates from UPS based on the volume we ship. Shipping is calculated based on weight, size and dimensional weight of the box.

We do our best to ship orders out complete however unless otherwise stated by the customer, we will ship partial orders and back orders as product becomes available.

Cloud9d will accept selective drop ship orders for existing accounts at an additional charge of $10.00 per order. Shipping Terms: BOONTON, NJ. All goods are shipped through FedEx or UPS prepaid. We do not sell to online companies so this drop ship is only available to our existing retail stores or interior design accounts.

Any non-defective returns within 15 days of receipt of goods and authorized by Cloud9 Design will incur a 25% restocking fee.

We do not accept returns unless the item is defective or incorrect and within 15 days of receipt of goods.

Sorry, you won’t be able to view the items or the pricing, without logging into the site.

We recently migrated from our old website platform, to our new one. Due to this, some customers may have an issue using their old passwords if the old passwords were very short or not secure. To easily resolve this follow these instructions:

  1. Go to the LOST PASSWORD page [HERE].
  2. Enter your account email address and click on the 'RESET PASSWORD' button.
  3. Check your email account for an email that will contain a link for you to reset your password.

If you still encounter issues, please feel free to CONTACT US and we will be happy to help.

We recently migrated from our old website platform, to our new one. Our new website allows you to use either a username or email address to login to your account. If you were an existing customer from our old website, your username would be your email address.

We only charge the amount for which products are shipped. We do not charge for any items which are not shipped and are backordered. Please allow 3-5 business days for your order to leave our warehouse.

We accept Visa, Mastercard, American Express and Discover.

Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

We primarily ship using Fedex. However, if you prefer UPS, USPS we can use a carrier of your choice.

We have negotiated great rates from UPS based on the volume we ship. Shipping is calculated based on weight, size and dimensional weight of the box.

We do not accept returns unless the item is defective or incorrect and within 15 days of receipt of goods.

If you have not heard back from us after 3 business days, please contact us and let us know. Chances are you may already be approved but missed the email. Either way we are glad to help.

Approval time is typically 1-2 business days. You will receive an email once you have been approved.

We do our best to ship orders out complete however unless otherwise stated by the customer, we will ship partial orders and back orders as product becomes available.