All sales are final for trade accounts, unless approved by Cloud9 Design over email or phone. Cloud9 will accept returns only for defective and/ or incorrect items shipped within 30 days of receipt of merchandise. Non defective items are subject to a 20% restocking fee. All returned items are evaluated thoroughly before final refund decision is made. All items must be packaged back in our original packaging.

Should you need to return any product, please contact Cloud9 Design to get an RA Number. RA number should be clearly marked on all cartons. Any return without an RA number issued by Cloud9 Design will be refused. Appropriate credit for returns is issued after receipt and inspection of the merchandise. Handcrafted items do have minor variations in dye lot, stitching or size. These variations are not considered as defective.

Our telephone number is 212-356-0086 and we are open Monday - Friday 8am to 4pm EST. Alternatively, you can also email us at order@cloud9d.com